Frequently Asked Questions

Shopping & Payments

Where can I see your product in-person?

From the comfort of your own home! Our website is the best way to view our full selection of items!

How can I request a free swatch?

You may request a free swatch directly from the product page.

I need help deciding what pieces would work in my space. Can you help?

Absolutely! Our in-house team can be reached by online chat or by text/phone. They will be happy to assist you with selecting the product that is right for your space.

How will I know if my furniture will fit in my space?

All product measurements are provided, along with the required door width. If you are unsure, please contact us for assistance.

Do you have items in stock for immediate delivery?

Most items are in stock and ready to ship! Anything on backorder will be marked as such, with an available ship date.

Can I place the order over the phone?

Of course, you can place your order directly on-site or over the phone wherever you feel most comfortable.

What types of payment do you accept?

We accept all major credit/debit cards, PayPal, Google Pay, Apple Pay, Shop Pay, and Affirm financing.

do you offer special financing?

Yes! We offer special financing through ShopPay and Affirm

can i combine sale discounts and coupon codes?

Coupon codes and sales discounts cannot be combined.

will i be charged when i place my order or when it ships?

Funds are collected at time of order.

will i pay sales tax?

Sales tax will be applied to your order based upon the delivery address.

how do i check the status of my order?

Your order status can be found under My Account.

Order Changes

I need to cancel my order, what can I do?

You may cancel your order anytime before the items ship. Please contact us for assistance.

SHIPPING & DELIVERY

HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?

You will receive an e-mail notification with tracking information.

HOW DO I TRACK MY ORDER

Tracking information will be sent via e-mail as soon as your items ship! You can also log in to your account to view tracking information as well.

CAN I CHANGE MY DELIVERY ADDRESS AFTER I PLACE THE ORDER?

Yes, but please let us know as soon as possible, and we will do our best to update your delivery information.

HOW MUCH DOES SHIPING COST

Shipping is $25 for purchases below $300 and $95 on heavy and oversize products, everywhere within the 48 contiguous states, except to P.O. boxes. White-Glove Delivery is recommended and available for larger-sized items at the flat-rate of $195

HOW LONG DOES DELIVERY TAKE ONCE MY ORDER HAS SHIPPED?

Standard Delivery:
Arrives by drop off to front door or garage.
Delivery Timeframe: 1-3 weeks (in some areas, 2-4 weeks)
White-Glove Delivery:
In-home assembly and removal of packaging.
Delivery Timeframe: 2-5 weeks (in some areas, 4-6 weeks)

WILL EVERYTHING SHIP AT THE SAME TIME?

Ideally, yes, however, there are instances when we may ship your items separately. You will be notified prior to shipping and receive individual tracking information.

WHAT ARE FINAL SALE ITEMS?

All items purchased as discontinued, final sale, or as-is will be considered Final Sale and cannot be returned. All Outdoor Furniture Cover Sets are Final Sale and cannot be returned.

WHERE DO YOU SHIP?

We ship throughout all of the U.S. for UPS and FedEx orders except for P.O. Boxes and APO’s. For oversized items, we ship throughout the 48 contiguous states, except to P.O. Boxes, APO.

WHAT ARE THE SHIPPING AND DLIEVERY OPTIONS?

See our shipping page

WHAT IS WHITE GLOVE DELIVERY?

See our shipping page

DOES DELIVERY INCLUDE ASSEMBLY/SETUP?

For UPS, FedEx, and Standard Delivery orders, setup is not included. However, setup is included with the $195 White Glove Delivery upgrade. This is available for purchase at checkout. Our standard shipping provides a hassle-free drop off service that allows you to receive your package without the need for a lengthy process.  Our dedicated delivery teams ensure a seamless and secure drop off delivery experience with no appointment necessary. It's a quick and efficient way to get your items without the extra wait time. 

I AM MISSING THE ASSEMBLY INSTRUCTIONS, HOW DO I GET THEM?

All assembly instructions are included with your piece. Please check all zippered pouches or compartments first. If you're still unable to locate the instructions, please contact us for assistance.

CAN I SET A SPECIFIC DELIVERY DATE AND TIME?

Our $95 standard shipping (free with membership) provides a hassle-free drop off service that allows you to receive your package without the need for a lengthy process. Our dedicated delivery teams ensure a seamless and secure drop off delivery experience with no appointment necessary. It's a quick and efficient way to get your items without the extra wait time. For White Glove deliveries, the carriers will contact you to schedule an appointment date and time.

I HAVE AN ISSUE WITH SCHEDULING MY DELIVERY, WHAT CAN I DO?

Please contact us for assistance.

WHAT HAPPENS IF MY ORDER IS SHIPPED BUT I CAN'T ACCEPT THE DELIVERY?

Notify the assigned carrier listed on your order confirmation prior to receipt. You can also contact us, and we will gladly assist you. Fees may apply.

I ORDERED MULTIPLE ITEMS, BUT THEY DIDN'T ALL ARRIVE AT THE SAME TIME. wHERE ARE THEY?

Don’t worry, they’re on the way! We ship from multiple distribution centers, so it's likely that your items shipped from different locations.

WILL THE DELIVERY TEAM TAKE AWAY MY EXISTING FURNITURE?

Delivery agents will not remove your existing furniture. Please make sure your area is clear before delivery.

WHAT SHOULD I DO IF MY FURNITURE ARRIVES DAMAGED?

Write damage notes upon delivery. Please contact us within two business days of receipt so we may assist in resolving your issue.

What is low stock?

"Low stock" refers to limited quantities available for purchase. Many low stock items are in high demand and can sell out quickly. We recommend considering making a purchase soon because of risk of the item becoming  unavailable once the remaining stock is sold out. If an item of low stock is unavailable, it may lead to order cancellation. However we are happy to provide similar alternative products we believe you may like. 

Does SHIPMENT REQUIRE SIGNATURE?

Items delivered by FedEx may require signature.

RETURNS / REFUNDS / WARRANTIES

I NEED TO CANCEL MY ORDER, WHAT CAN I DO?

You may cancel your order anytime before the items ship. Please contact us for assistance.

I HAVEN'T RECEIVED MY REFUND, WHO DO I CONTACT?

Refunds are typically processed in 3-5 business days. Please get in touch with your financial institution for further information.

I REQUESTED A RETURN/PICK-UP BUT I HAVEN'T HEARD FROM THE SHIPPING COMPANY

Typically, the freight carrier will contact you within two business days upon receiving your request. If you have not heard from them, please contact us for further assistance.

DO I NEED TO KEEP MY ORIGINAL PACKAGING TO RETURN AN ITEM?

We request you keep your packaging for 7 days in the event that you decide to return your item(s).

WHAT DOES THE WARRANTY COVER?

Abbyson offers a limited 1 (one) year warranty against manufacturing defects. Click here for more information.

IS ABBYSON COMPLIANT WITH PROP. 65?

Yes, Abbyson is fully compliant with all state regulations, including California technical bulletin 117-2013 and California Proposition 65. Any products manufactured after August 31, 2018, bear the Prop 65 warning label.

PRODUCT INFORMATION

WHERE ARE YOUR PRODUCTS MADE?

Abbyson products are designed in California by our team of architectural & interior design experts and manufactured globally throughout Asia and Europe. We have exclusive manufacturing facilities in Vietnam, Malaysia, Shanghai, and Italy, just to name a few.

WHICH FABRICS ARE BEST IF I HAVE PETS OR SMALL CHILDREN?

100% polyester fabrics are best for households with pets or small children

HOW SHOULD I CLEAN MY FABRIC?

You should spot clean and avoid using cleaning products with harmful chemicals. Visit our product care page for more information on caring for your furniture.

WHAT TYPE OF CUSHIONS DO YOU USE?

The majority of our products use 2.2 high-density foam cushioning with no-sag, sinuous spring construction.

WHAT IS 2.2 HIGH DENSITY FOAM CUSHIONING?

High-density foam refers to the durability and resiliency of our seat cushions. The industry standard is 1.8—we surpass that with our 2.2 high-density foam cushioning.

WHAT IS TOP GRAIN LEATHER?

Top-grain leather is made from the second outermost layer of cowhide. This is the most commonly used leather in the furniture industry since it offers a soft, smooth, yet durable finish.

WHAT IS LEATHER MATCH?

Leather match products have genuine leather on all seating areas and a P.U. leather match on sides and back. This creates a product that has all the benefits of a leather piece at an affordable price.

WHAT ARE YOUR SOFA FRAMES MADE OF?

Abbyson sofa frames are crafted from kiln-dried hardwood.

Membership

What if I’m no longer interested in my Abbyson Home Membership?

Membership can be cancelled at any time through our online account management page. Customers may continue to enjoy the benefits of their membership through the prepaid membership term, and their membership will end at the conclusion of that term.

Will there still be promotions for non-members?

We will continue to offer periodic, seasonal promotions in parallel and in addition to our year-round Membership benefits, but Abbyson Home Membership will always offer the greatest value.

Can I request a refund for my membership fee?

All sales of Abbyson Home Membership are non-refundable and cannot be returned and no future credits or additional discounts can be applied after the order is placed.

Can I use membership discount on gift cards?

No, Membership Benefits do not apply to Gift Cards.

GIFT CARDS

how do I use my gift card?

Gift Cards are redeemable at www.abbyson.com online only. Gift Cards may not be returned, cancelled or applied as payment on any financing payments. Gift Cards may not be redeemed for cash. Gift Cards are not reloadable. 

Lost, Damaged or Stolen Cards & Fraud

If lost, stolen or damaged, Gift Cards may be replaced for the remaining value if you provide satisfactory proof of purchase. Abbyson will not be responsible if your Gift Card is used without your permission. Please treat your Gift Card like cash and safeguard it accordingly. Abbyson reserves the right to refuse to accept Gift Cards that Abbyson suspects or believes were obtained fraudulently.

What if my purchase order was returned?

If a gift card is used to place an order online , a refund is credited back to the original form of payment. 

How do I check my gift card balance?

For balance inquiries and to obtain information about Gift Cards, call 1.844.600.0800 or ask any salesperson.

How Can I purchase a gift card?

You can purchase them here. Once purchased, a unique gift card code will be sent to your email. Membership discount cannot be applied on Gift Cards.

Can I stack gift cards?

Yes, you can stack as many Gift Cards as you want, and also pay the remainder portion through a different payment method.

Trade Program

do you offer a trade program?

Yes, we have a “To the Trade” program specifically designed for a select group of industry professionals. Please chat in for more details.

do you offer discounts to the trade?

We offer special pricing for verified industry professionals through our Trade Program.

can i have co-member or user on my account?

All accounts are specific to the user; all users must have individual accounts.

do you have a showroom?

We have two showrooms! Abbyson also attends four trade shows per year; two at the Las Vegas Market during winter and summer, and two at the High Point Market during spring and fall. These trade shows are for industry professionals only.

Customer support

(844) 600-0800

Contact Us

support@abbysonliving.com