Top Frequently Asked Questions
Where can I see your product in-person?
From the comfort of your own home! Our website is the best way to view our full selection of items!
I need help deciding what pieces would work in my space. Can you help?
Absolutely! Our in-house team can be reached by online chat or by text/phone. They will be happy to assist you with selecting the product that is right for your space.
Do you have items in stock for immediate delivery?
Most items are in stock and ready to ship! Anything on backorder will be marked as such, with an available ship date.
Which fabrics are the best if we have pets or small children?
100% polyester fabrics are best for households with pets or small children
What if I don't like what I ordered?
Feel free to contact us and we will work on getting you something that you’ll enjoy!
Where can I read customer reviews?
Right here, on our site!
Visit the product detail page of the item.
How will I know if my furniture will fit in my space?
All product measurements are provided, along with the required door width. If you are unsure, please contact us for assistance.
Do you make custom furniture?
All items are shown as is. Customization is not available at this time.
Where are your products made?
Abbyson furnishings are designed in California and crafted in our manufacturing facilities throughout Asia. Attention to detail and quality is our priority, so our factories employ craftsmen of the highest skill.
How long will it take to receive my order?
Typically, orders are processed in one business day.
I am missing the assembly instructions, how do I get them?
All assembly instructions are included with your piece. Please check all zippered pouches or compartments first. If you're still unable to locate the instructions, please contact us for assistance.
How do I know if the product will fit into my home?
Measurements and space planners are displayed under each item so you have everything you need to know while planning your layout, including the required door width.
I have a question that is unanswered here. Can you help?
Of course! Please contact us for assistance.
Ordering, Shipping & Delivery
How much does shipping cost?
From Our Warehouse to Your Home!
Free Ground Shipping on every purchase, including heavy and oversize products, everywhere within the 48 contiguous states, except to P.O. boxes. Learn more about our shipping and delivery options.
Small Parcel items:
Qualifying products - Arrive by Standard Delivery
Delivery time: 5-7 days
Small Parcel items arrive by Standard Delivery. Items ship from our warehouse and arrive within 5-7 business days of receiving your order.
Qualifying products - Arrive by Threshold Home
Delivery time: 1-2 weeks
Threshold items arrive by Threshold Home Delivery. Items ship from our warehouse and includes delivery to the first available area in the home, such as the entryway, garage or backyard. The carrier will contact you to provide a 4-hour delivery window once the items have arrived in your area. Someone 18 years of age or older must be present to sign for the delivery.
White Glove items:
Qualifying products - Arrive by White Glove Home Delivery
Delivery time: 2-3 weeks
*White Glove items arrive by White Glove Home Delivery
Items ship from our warehouse and includes delivery to the room of your choice (within two flights of stairs).
Hassle- free removal of all packaging material.
Full Service, professional assembly.
Final quality inspection.
The carrier will contact you to provide a 4-hour delivery window once the items have arrived in your area. Someone 18 years of age or older must be present to sign for the delivery.
* Deliveries are made during daytime hours. Monday – Friday
• If you have a special circumstance or questions about your delivery, please contact us.
• If you want to add items to your order prior to delivery, or split your order into multiple deliveries, call (844) 600-0800
Contact us if you have any questions.
What is Quick Ship?
Any items with a quick ship logo, will ship within 3 business days.
How do I track my order?
You can log-in to your account to review your order and track shipping. You can also contact us directly for assistance.
I ordered multiple items, but they didn't all arrive together. Where are they?
Don’t worry, they’re on the way! We ship from multiple warehouses, so it's likely that your items shipped from different locations.
Will I be charged for the full total when I place my order, or when it ships?
Funds will be held when you place your order, and fully charged when your items ship.
Where do you ship?
For UPS and FedEx orders we ship throughout all of the U.S. except for PO Boxes and APO’s. For oversized items we ship throughout the 48 contiguous states, except to P.O. Boxes, APO.
How do I know when my order has shipped?
You will receive an e-mail notification with tracking information.
Does delivery include assembly/set-up?
For UPS, FedEx, and Threshold orders, set-up is not included. Set-up is included when using White Glove Delivery.
Will the delivery team take away my existing furniture?
Delivery agents will not remove your existing furniture. Please make sure your area is clear before delivery.
What should I do if my furniture is damaged during shipping?
Write damage notes upon delivery. Please contact us within 2 business days of receipt so we may assist in resolving your issue.
Do you deliver on weekends?
Saturday delivery options are available for UPS and FedEx, at additional cost. Threshold and White Glove Delivery may be requested through the carrier, but are not guaranteed.
What are the shipping and delivery options?
We offer ground services for smaller items, along with Threshold and White Glove delivery for oversized pieces.
What is White Glove Delivery?
White Glove Delivery means the delivery agents will unpack and assemble the furniture for you in your home, as well as removing any box or packaging debris.
How long does delivery take once my order has shipped?
Small Parcel items: Arrives by Standard Delivery. Delivery time: 5-7 days
Threshold items: Arrives by Threshold Home. Delivery time: 1-2 weeks
White Glove items: Arrives by White Glove Home Delivery.
Delivery time: 2-3 weeks
Can I set a specific delivery date & time?
For Threshold and White Glove deliveries, the carriers will call to schedule an appointment date and time.
Can I change my delivery address after I place the order?
Yes, but please let us know as soon as possible, and we will do our best to update your delivery information.
Will everything ship at the same time?
Ideally, yes, however there are instances when we may ship your items separately. You will be notified prior to shipping and receive individual tracking information.
I can’t take delivery for a long time, should I still order now?
We typically process and ship orders in 1 business day. If you have a special request, please contact us for assistance.
I have an issue with scheduling my delivery, what can I do?
Please contact us for assistance with scheduling your delivery.
What happens if my order shipped but I can't accept delivery?
Notify the assigned carrier listed on your order confirmation prior to receipt. You can also contact us and we will gladly assist you. Fees may apply.
How do I check the status of my order?
Your order status can be found under My Account.
Can I place the order over the phone?
No, all orders are processed through our secure website.
I need to change my order, can I still do that?
You may change or cancel your order anytime before your items ship.
Do you offer special financing?
Yes! We offer special financing through Affirm Bank
What types of payment do you accept?
We accept all major credit/debit cards, PayPal and Affirm financing.
Can I combine sale discounts & coupon code?
Only one coupon code per transaction, please. Some restrictions may apply.
Will I pay sales tax?
Sales tax charges are based on the zip code the items are shipped to.
Returns & Warranty
I'd like to return an item, how do I do that?
Please contact us, and a customer experience specialist will assist you.
I need to cancel my order, what can I do?
You may cancel your order anytime before the items ship. Please contact us for assistance.
I haven’t received my refund, who do I contact?
Refunds are typically processed in 3-5 business days. Please contact your financial institution for further information.
I requested a return/pick-up, but haven’t heard from the shipping company?
Typically, the freight carrier will contact you within 2 business days upon receiving your request. If you have not heard from them, please contact us for further assistance.
Do I need to keep my original packaging to return an item?
We request you keep your packaging for 30 days, in the event that you decide to return your item(s).
What does the warranty cover?
Abbyson offers a limited warranty against manufacturing defects. Click here for more information. (add link)
We also offer Guardsman Accidental Protection Plans during check out. Click here for more information. (add link)
I’m missing parts, what do I do?
Please check all zippered pouches or compartments. If you're still unable to locate the parts, please contact us for further assistance.
Fabrics & Materials
How should I clean my fabric?
You should spot clean and avoid using cleaning products with harmful chemicals. Visit our product care page for more information on caring for your furniture.
What type of cushions do you use?
The majority of our products use 2.2 high-density foam cushioning with no-sag, sinuous spring construction.
What is 2.2 high-density foam cushioning?
High-density foam refers to the durability and resiliency of our seat cushions. The industry standard is 1.8—we surpass that with our 2.2 foam.
What are your sofa frames made of?
Abbyson sofa frames are crafted from kiln-dried hardwood.
What is kiln-dried hardwood?
Kiln-drying is a process that remove approximately 93% of the wood's moisture. This drastic reduction in the wood's moisture
content ensures it doesn't warp or shrink with changes in humidity and temperature. This makes it a safe bet that your sofa frame is strong enough to last you a very long time. ALL Abbyson sofas are crafted from 100% kiln-dried hardwood!
What is top-grain leather?
Top-grain leather is made from the second outermost layer of a cowhide. This is the most commonly used leather in the furniture industry, since it offers a soft and smooth, yet durable, finish.
What is bonded leather?
Bonded leather is a combination of leather and polyurethane, used to recreate the look and feel of top-grain leather.
Is Abbyson compliant with California Prop. 65?
Yes, Abbyson is fully compliant with all state regulations, including California technical bulletin 117-2013, and California
Proposition 65. Any products manufactured after August 31, 2018 bear the Prop 65 warning label.
Designer & Trade Program
Do you offer a trade program?
Yes, we have a “To the Trade” program specifically designed for a select group of industry professionals.
Do you offer discounts to the trade?
We offer special pricing for verified industry professionals.
Can I have a co-member or user on my account?
All accounts are specific to the user; all users must have individual accounts.
Is there a minimum order required?
No, there is no minimum order required.
Do you have a showroom?
We have two showrooms! Abbyson also attends four trade shows per year; two at the Las Vegas Market during winter and summer, and two at the High Point Market during spring and fall. These trade shows are for industry professionals only.