Your order becomes available for online status-tracking 48 hours after it has been placed. You can track your order based on your courier by clicking on the following links, please ask your sales rep for more information.

About Home Direct USA:
Home Direct was established in 1999 as a distinct product offering of The Bekins Company—a leading national moving company—our focus was simple: to provide value-added home delivery of large consumer goods. Home Direct USA goes beyond the basics to provide truly superior supply-chain strategies and processes. We have all the essential elements in-house to ensure a seamless delivery of your items, from a national network of facilities to our proprietary linehaul system to the best tracking technology available. Our last-mile logistics support and enhance your brand with reliable on-time deliveries. Our warehouse and distribution solutions are a great benefit to your business on many levels and our professional teams deliver more than your items—they deliver satisfied customers.

Safe Interstate Movement
HomeDirectUSA only uses trailers equipped with the best protective equipment, such as interior padding, vibration-reducing air-ride systems and E-Track to ensure your product is stable within our truck. We're the only carrier that provides this level of service. At the local level, our delivery trucks are equipped with lift gates and plenty of protective blankets, and they're always staffed by two delivery professionals.

A National Network of Facilities
We have a network of more than 90 dedicated distribution and consolidation centers. So instead of shuffling items from warehouse to warehouse, sending multiple trucking companies to the same location, having to worry about product custody or having your shipment cross-docked again and again, we can streamline the entire process. HomeDirectUSA will consolidate your shipments in our own facilities, then route them to distribution centers near your consumers.

Superior Final Mile Delivery Terminals
Our Final Mile Delivery Terminals are supply-chain nerve centers, staffed by trained professionals and outfitted with the latest technology. Each terminal maintains its own call center, is linked to our online Inventory Management System and only uses trucks equipped with lift gates and air ride systems. In addition, our local drivers carry mobile phones, so they can take calls from consumers or contact them en route.

State-of-the-Art Technology
Only HomeDirectUSA has Directware™—the industry's best shipment management technology. It's easy to use and accessible from our Web site. Our technology is designed to give you accurate information, so you can make informed decisions and identify problems—before they occur. This state-of-the-art tool is also available to your consumers. It enhances their delivery experience by giving them more information, a sense of control and increased peace of mind.

Outstanding Customer Care
Our goal is to leave your consumers with a great last impression. So we go out of our way to make sure that our delivery personnel are highly-trained, service-minded professionals who will treat your customers and their purchases with respect and care. Of course, good service also means taking care of you. So we maintain a national call center that is accessible to you and your consumers 24 hours a day, seven days a week by calling our toll-free number at 800.611.6302.

ISO 9001:2000 Registered
HomeDirectUSA's corporate headquarters, located in Hillside, IL, is ISO 9001:2000 registered to help assure every delivery receives the same high level of attention, from point of pick-up or receipt until it is delivered into your end consumer's home.

Should you have any questions, concerns, delivery issues, and or need of assistance regarding your Abbyson furniture delivery, please feel free to contact Home Direct directly. Make sure to include your order number and information.

Dedicated Customer Service Line: 866-277-7371
Fax: 248-363-7321

Phone:
Our dedicated customer service line is 866-277-7371.  Any rep who answers the phone is able to assist or you can be transferred to a specific person.  

Home Direct's office hours are Monday - Friday 8:30am – 6:30pm EST. 

Escalation List:

Customer Service Representative
866-277-7371
Jennifer Stanton, Customer Care Supervisor
708-547-2035 or 866-277-7371
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Tonya Bolton, Customer Care Manager
708-547-2024 or 866-277-7371
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Michelle So, Managing Director of Customer Care
708-547-2065
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